Terms & Conditions

Furniture Upholstery & Reuse

Once a contract exists between the company Renosity Limited, and the Client (whose name appears on the written quote/estimate). The contract will include those instructions written into the contract only.

1. Renosity Limited is responsible for the delivery of all of the upholstery work as detailed in the quote/estimate sent to the Client.

2. Any additional instructions further to the original written quote/estimate must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed. Additional work, which may not be apparent when the estimate/quote or invoice is provided, will be advised to the client on discovery, and a course of action agreed. This includes frame and spring repairs which may be hidden by upholstery and is particularly pertinent to traditional methods. If further work is required and the client does not wish to proceed, Renosity Limited accepts no liability for rectification work once an item has been stripped for inspection.

3. To avoid confusion telephone orders should always be confirmed in writing, e.g. via email. In addition, changes to orders will only be accepted in writing, e.g. via email.

4. We will endeavour to deliver items forming part of this contact at the specified time, however, that is dependent on the materials required to complete the work being available at the time of the work is to be undertaken. We will keep the Client informed at all times of supply problems, or other factors, which can affect delivery times.

5. All old top covers and trims will be removed prior to upholstery, these will be discarded unless the Client advises that they are to be returned, and this advice must be made in writing.

6. Work undertaken for domestic Clients on furniture originally produced after 1st January 1950 must meet the requirements of the Furniture and Furnishings (Fire Safety) Regulations 1988 (amended 1989 and 1993).

Clients are advised that in order to meet these regulations any top covering fabric supplied by Renosity Limited must meet one of the following criteria:

a)    Be inherently compliant

b)    OR – be back coated

c)    OR – be composed of at least 75% natural fibres and therefore can be used with a Schedule 3 interliner (fire barrier)

d)    Work undertaken for contract use must meet the requirements of BS 7176:2007.

7. With regard to the Client’s own fabric: when a Client supplies his/her own materials or fabric, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intended to use it.

8. Renosity Limited will do their best to advise clients of the suitability of fabrics, whether supplied by Renosity Limited or not. However, we can only take responsibility for materials/fabrics which are supplied by us. Covering fabrics supplied by the Client is at their own risk. Shortage of covering fabric supplied by the Client is the Client’s responsibility and not Renosity Limited. If a client chooses to supply their own fabric, a 15% surcharge, of the total quote, will apply and be added to the final invoice.

9. Fabrics sent direct to Renosity Limitedmust have your (the Client) name clearly marked on the delivery note so that we can check, on your behalf, that we have received the correct fabric.

10. Please ensure you request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. We will do our best to remove creases but this cannot be guaranteed.

11. Any problems with an order whether our (Renosity Limited) fault or yours (the Client) must be brought to our attention within seven days of receipt of the order. Thereafter charges will be made for any correctional work undertaken.

12. Renosity Limited will not be responsible for charges if you (the Client) have another company make corrections - you will still be responsible for the original bill.

13. Charges will be made for any corrections undertaken that are not the responsibility of Renosity Limited; i.e. were not part of the scope of the original job.

14. Renosity Limited reserves the right to apply a minimum £50.00 charge to repair accidental damage not caused by us.

15. Renosity Limited cannot be held responsible for fabric flaws or faults with inner filling materials.

16. Insurance Claims: Renosity Limited undertakes all work on behalf of the Client named on the written quote. However, it is they who are responsible for payment of the account. In the case of Insurance Companies and Insurance work, we will undertake the work on the clear understanding that the account will be paid by the Client named on the written quote, when the account becomes due as described in Clause

17. Where work is undertaken in relation to an insurance claim, a 50% payment on acceptance of the quote will be payable by the Client, unless an agreement exists between Renosity Limited and the insurers to pay the account directly.

18. All craftsmanship undertaken by Renosity Limited is guaranteed for 2 years. This does not cover structural elements of a chair or fabric flaws/wear/damage, or failure of inner fillings, only our craftsmanship. Any minor or mobile repairs to existing furniture, are not covered by our guarantee. All claims against the guarantee and subsequent rectification or additional work are conducted at the discretion of Renosity Limited. Our guarantee does not cover normal wear and tear. Any work for commercial or contract suppliers is governed by a separate guarantee of 12 months for our craftsmanship only - this will be agreed when the specific terms and conditions for specific projects are signed. This guarantee does not cover any use outside of normal use.

19. Renosity Limited accepts no liability for any damage to a clients property that may occur whilst furniture is being delivered or collected. Or any liability for goods or furniture in transit. Pertinent is any furniture that is accepted from a third party.

20. PAYMENT TERMS:

All orders are subject to a minimum 1/3 of the value of the invoice acceptance deposit. This deposit is normally non-refundable.. The balance is due in full before delivery is arrange and completed. If I client subsequently does not go ahead with work once the furniture has been inspected, there will be a 50% labour charge that is non-refundable, in addition to any fabric purchases. Whilst we will endeavour to recoup fabric purchasing costs, there is no guarantee our suppliers will accept a return. All agreed refunds will be processed within 21 working days.

Interest on overdue accounts will be charged at 1.5% per month or part thereof. Quotes and estimates stand for three months. Payment can be made by bank transfer, cash, card payment, PayPal, apple or android payment. Details will be supplied.

21. If a Client wishes to bring a job forward in the work schedule from the time slot specified, the job will incur a surcharge of 15%. Whilst Renosity Limited will try to honour proposed workshop allocations for production, these are proposed slots and it remains their prerogative to change, unannounced, planned productions slots for all clients.

22. Carriage and delivery is free of charge within an 10 mile radius of Renosity Limited, SN16 9PL. However, charges from £100 (inc VAT) or otherwise stated, will apply outside of this area. Please ask Renosity Limited for a quote if this service is required. Items will only be picked up and delivered to a ground floor level. It remains the clients responsibility to ensure suitable access is made available and Renosity Limited will not accept any responsibility for damage to a building or items contained within at any time.

23. Complaints will be dealt with as quickly as possible and resolution of same will be our prime objective. Complaints, which cannot be resolved by Renosity Limited and the Client, may be referred to The Association of Master Upholsterers and Soft Furnishers, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service. Failing this the issue will be passed to the The Furniture & Home Improvement Ombudsman who are an independent, not-for-profit organisation specialising in Alternative Dispute Resolution (ADR) services for consumers and businesses.

24. Renosity Limited may use photographic images of the Clients furniture on their website, social media and in hard copy as examples of their work and for promotional purposes. The furniture will be anonymised. Please note if a Client does not wish their furniture to be used in this way they should put this in writing to Renosity Limited otherwise it will be assumed that Renosity Limited own all Copyrights.

25. Delays to the schedule incurred by the Client, such as abortive site visits, together with any consequential expenses incurred will be chargeable to the Client.

26. The deposit payment will form an acceptance of the terms and conditions above..

27. All quotations provided by Renosity Limited remain valid for 3 months from the date of issue.